Our agency support – or white-label services – are an easy and efficient way to support your client’s website development and maintenance needs. Like a seamless in-house team, we partner with your designers to provide the highest-quality web services while working confidentially behind the scenes to crush your client’s deadlines. Once we receive your project details, Hammersmith Support assigns one of our Customer Success Managers to oversee every detail from concept to screen.
Build Process
Our team meets with your team to develop a game plan and project timeline. We build using a very code-efficient process, which ensures a nimble and fast site that functions optimally.
After the initial build, we utilize BugHerd, a visual website feedback tool that allows all stakeholders to collaborate, provide input, and submit changes. This process yields a high level of quality control, resulting in a staging link that’s a perfect reflection of the agency’s vision, typically within just two weeks.
Client Review
The client review process again utilizes BugHerd to track feedback and input. The Hammersmith Support team is assigned a detailed change list that is tracked and archived, making the entire editing process clearly documented. This allows the agency to track approvals, errors, and/or overages, helping to manage the scope of the project.
Site Launch
Once the final site is approved by the agency and client, it goes through our extensive quality control and testing processes. Once passed, the Hammersmith Team follows a detailed launch checklist that ensures a successful site launch across all of the specified devices and browsers.
Hammersmith Support website includes 30 days of our website maintenance and support with every launch. We also provide ongoing site maintenance, support, and hosting which includes Enterprise Grade Security (EGS).
We Want to Partner with Your Agency
Our team of Customer Success Managers are committed to providing outstanding service for our clients and are always just a call, email, or text away. Schedule your complimentary consultation and find out for yourself why our client retention rate is over 95%.