October is the time of year for Halloween spooky stories…and website design is full of scary stories! While it’s fun to tell ghost stories, the last thing anyone wants in a business relationship is to get ghosted. Many of these stories involve a website designer who delivers a website and then – poof – THEY’RE GONE! If you’ve ever experienced that spine-chilling moment when your web agency stops responding, you know it can haunt your progress and leave your projects lost in the dark. At Hammersmith Support, we’re here to promise you one thing: We Won’t Ghost You. We’re different from the ghostly website designers of these spooky stories. And we want to share with you what makes us different and why you can rest assured we won’t disappear into the night and ghost you.
Established
Founded in 2010, Hammersmith Support has focused on growing within the community. Our team and our business are established in our community by serving on several boards and organizations across both the Phoenix and Nashville areas. Helping to foster our community in need, as well as our business community is a key part of who we are. Each year, Hammersmith Support chooses a nonprofit to provide a year of website maintenance pro bono. This dedication to service in our community means we’re not going anywhere!
A Solid Project Plan: No Tricks, Just Treats
The only surprise we want you to have is how smoothly your project goes. Every website project we undertake starts with a detailed project plan. From the first meeting, we map out each phase, set realistic timelines, and maintain transparency so that you know exactly where your project stands.
Reliable Communication Channels: Open and Honest
Communication is the antidote to getting ghosted, so we keep multiple lines open for you. Whether it’s regular check-ins, updates by email, or calls, we ensure you never feel abandoned in the dark. Our dedicated customer success managers and support team are ready to respond promptly, so you’ll never wonder if we vanished into thin air.
Post-Launch Support: Keeping the Connection Strong
Many agencies disappear after a site goes live, but not us. We stay with you for the long haul, offering maintenance, and SEO optimization long after launch day. We’re here to keep your website running smoothly, handle updates, and address issues. Think of it as the silver bullet to avoid tech troubles.
Core Values
When Heather Locke founded Hammersmith Support, she was sure to define the values that her business would be built upon. Customer service is just one of those values. That service carries through from the initial meeting with clients, through the site build, and after launch as well to keep your website maintained and running smoothly. Because our business centers on providing our clients with exceptional service for years after their website is built means that we’re no ghosts!
Depth of Team
As Hammersmith Support’s client list has grown, so has our team. Providing exceptional service to our clients is our goal and having a strong team is the only way to get the job done right. Ensuring that we have the right people in the right positions is essential to providing great service for our clients. Our team values effective communication and fosters a sense of urgency when it comes to resolving issues.
Let’s Talk
If you’re tired of getting ghosted and want an agency that sticks around, let’s talk. We promise to be by your side, today, tomorrow, and long after the Halloween decor comes down.
This Halloween, choose a web agency that’s in it for the long haul. No frights, no chills—just a trusted partner who won’t disappear. Reach out to start your web project with a team that’s here to stay.