We would be remiss in writing posts introducing you to the Hammersmith Support team if we didn’t give you a front-row seat to an interview with Hammersmith Support’s founder, Heather Locke. It has been a few years since we sat down with Heather, so we are excited to get her thoughts on some new topics.
What is your favorite part about Hammersmith Support?
“I think it’s the freedom to make my own decisions, hire and grow the team I’ve always wanted, and the ability to directly impact my clients’ businesses and the people in my community in a positive, meaningful way.
I want to be an example to our daughter, London, and I also want to be able to pick her up from school and be at important events. Having my own business means I get the best of both worlds. I love being involved in the community—being able to have a business that can offer services and donations to nonprofits and that allows me to sit on boards of organizations is very important.”
What is the most challenging part of your business?
“Same answer—having the freedom to make your own decisions also means there’s a lot of accountability. We pride ourselves on being highly consultative, so it’s critical that we listen to our clients and clearly understand their needs. This allows them to truly trust our recommendations. Our entire team feels and meets this challenge every day.
The actual business side of the business is always challenging. But I have put a lot of time and effort into expanding my team with really fantastic people that have made it so much easier and better.”
Why is pro bono work a priority for you?
“Well, it’s practically within my DNA as my father instilled the importance of community in me and my sisters for as long as I can remember. It also adds meaning and a greater sense of purpose to what we do which, I think, is a win-win for everyone.“
What do you want the community to know about you and Hammersmith Support?
“We truly love what we do. Our team is committed to providing exceptional services and products for our clients. At a time when people’s confidence in customer service seems to be waning, especially in the field of technology services, we want our clients to see and feel our genuine commitment to meeting their needs. Our team meets weekly on every client and every issue, and I want our clients to know that, like them, we are in it to win it. We want to be known for our fantastic work and for being really fun and easy to work with.
Get in Touch
Contact information for Heather is below. You can also schedule a complimentary 30-minute consultation with Heather to talk through your business, website needs, and any questions you might have.
Email: [email protected]
Complimentary consultation – hammersmithsupport.com/schedule