Over the past few weeks, we’ve looked at not only what website analytics are but also how to get actionable analytics on your website through Google Analytics too. One of the big reasons that analytics are helpful is that they can highlight where there might be issues on your website, but they can also inform creating an effective marketing strategy for your business.

We’re excited this week to have an expert – Lyndsay Clements of Ellen Grace marketing – weigh in on the topic of how analytics can and should drive your marketing strategy. Lyndsay is sharing with us how she uses data to help her clients and how you can do it too.

Lyndsay Clements, Ellen Grace Marketing

Take a look at where your marketing is today. Are you getting the results you want? Is your hard work paying off the way you want it to?

If you are tired of spinning your wheels, continuing to do the same things simply will not work. You’ll need to take an inventory of your marketing, determining what is working, what you need to improve, and where to get the help you need. You can do this by looking at your data and analytics. The best marketers, whether it be social media professionals, blog writers, email marketers, or web developers, all use data to make smart decisions that drive leads and sales. The more you can see, the more you can do.

Step 1

First, you’ll need to decide what you are trying to achieve through your marketing. Ideally, you want your customers to perform a certain action once seeing your post or opening your email. Some common things business owners want their customers to do would be to:

  • make a purchase directly from their website
  • make a donation to a cause they support
  • sign up for their email list
  • read through their blog posts
  • make an appointment to meet in person
  • watch a video about their products or services
  • follow them on social media
  • attend an event that they are a part of

If you don’t know what you are trying to achieve, you won’t be able to set clear goals or allocate your marketing dollars in the ways that work best for your business.

Step 2

Once you have a clear idea of what you are trying to achieve, it will be time to set up your conversion goals in Google Analytics. Goals can be set up in one of three ways.

  • You can create your goals from a template
  • You can create custom goals
  • You can use smart goals

Template goals are broken down into 4 categories: Revenue, Acquisition, Inquiry, and Engagement. Goal templates are tailored to the industry of your business. If you haven’t selected an industry in your settings, you may not see any template goals available.

Custom goals allow you pull data regarding almost every aspect of interaction with your potential customers. Custom goals can be one of four types. There are destination goals, duration goals, event goals, and pages/screens per session goals.

Smart goals are set up to measure conversions using Google Ads Conversion Tracking or imported Analytics Ecommerce transactions. Your analytic must meet certain prerequisites before Smart Goals are available. If you have access to Smart Goals, they are a great way to optimize your Google ad performance.

Adding Value To Your Goals…

Other than smart goals, all goals allow you to add a monetary value. For non-monetary measurements, you can add values of your own.  For example, I use $5 for my email subscribers.

Step 3

Now it’s time to measure the channels of traffic that are hitting these goals the most. Your marketing channels are things such as paid, organic, email, direct, and social. You can even break it down to specific platforms such as Facebook, Instagram, etc.

Do the channels you spend the most time on equate to the results you’re seeing? If one channel is blowing the others out of the water, it would be a good idea for you to invest a bit more time there.

Before spending your time doing any more marketing, it’s a good idea to understand which channels are performing the best so you can focus on these as you continue to grow your business.

Get In Touch

Have more questions about utilizing analytical data to drive your marketing strategy? Get in touch with Lyndsay:

www.ellengracemarketing.com

@ellengracemarketing

Last month we shared the importance of utilizing your website’s analytics. The measurement of traffic, bounce rates, mobile v desktop visitors, and duration of visits are just a few of the metrics that are tracked by analytical software. Understanding how, when, and why visitors are coming to your website can help shape your marketing strategy, site improvements, and more. So how exactly do you get this analytical information about your website? One of the easiest ways is to enroll in Google Analytics. This free app gives you a comprehensive analysis of your website traffic at any time! Ready to get started? Here’s how to sign up for Google Analytics according to their website:

Process Overview

  1. Get Organized: First, you’ll need a Google Account. If you have a Google email, you already have a Google Account. If you haven’t already, you may want to set up a free Google Business account and use these credentials for your business’ Google Analytics.
  2. Create a Property: Creating a property refers to setting up a code that will track traffic on your website. If you have more than one website you want to enroll, you would have a different property for each of them.
  3. Get a Tracking ID: After your property is created, follow the prompts to correctly identify your site. This includes industry type, time zone, data sharing settings, etc. After it’s complete, your property will be assigned a tracking ID for identification purposes.
  4. Add Your Tracking ID to Your Site: There are many ways to add the tracking ID to your site. A quick search for Google Analytics WordPress plugins results in numerous hits. Choose the one that best fits your needs.
  5. View Reporting: After your Tracking ID has been added to your site, you can begin collecting and reviewing data about how users engage with your site.

All Set Up. Now What?

Once your site is enrolled in Google Analytics and the app is tracking site traffic, reviewing the data will help you to identify any potential issues with your site (bounce rate), how visitors are finding your site (sources like Google, social media platforms, other websites), how they’re engaging with your site (which pages they click and for how long), and also which medium they use to view your site (mobile, desktop, etc.).

Hammersmith Support Can Help

If all of this sounds a bit overwhelming, or if this kind of work just isn’t in the time budget, Hammersmith Support has you covered! Our comprehensive maintenance packages include not only enrollment in Google Analytics but also Google Search Console too. In addition, our maintenance clients enjoy an easy-to-read report each month, along with a brief written summary from our team, including suggestions based on the analytics. Sound interesting? Visit our Calendly page and schedule a complimentary 30-minute consultation and let’s talk.

You may be reading a lot about analytics lately, but it can be tricky to understand. Having ample data won’t help if the analytical sources aren’t utilized effectively for improvements and strategy. We’ve got the breakdown of what analytics are and how you should utilize them for your business website to improve user experience and customer conversion too.

What Are Analytics?

In short, analytics are the compilation of data. When it comes to your website, there is what seems like an infinite amount of data to be processed. Everything from how traffic is referred to your site, how a user accesses it (mobile v desktop), which pages they visit, how long they stay on each page, which links are clicked…the list seems to go on forever!

Why Is That Important?

While the amount of information that analytics provides can feel overwhelming, it really is valuable. Why? Because knowing how to interpret the data can provide you with actionable areas to be addressed. Understanding how your site is being used and viewed gives clear direction for how to make changes and improvements.

How Can That Information Be Used?

Analytics can and should be used to develop a marketing strategy as well as improve and change your website. Knowing how, when, where, and more about how visitors interact with your site is invaluable! For example, if 80% of your site visitors are viewing on a mobile device – and your website is not mobile optimized – you could be losing visitors before they even get into the site! If the majority of the traffic to your site is coming from Facebook but not Instagram posts, then putting more emphasis on engagement on one platform may be a smart idea. If a page has a high bounce rate, an evaluation can be done to find out why customers are leaving so quickly.

Hammersmith Support Can Help

If this all sounds a little overwhelming, Hammersmith Support has you covered. Our maintenance packages include enrolling in Google Analytics and our monthly emails to you will offer suggestions for improvements (that we can make!) based on those reports. Schedule your complimentary 30-minute consultation today and let’s talk through your site needs.

According to CNBC, nearly 51% of 3.9 billion Internet users worldwide access websites exclusively from their smart phones. That number is expected to increase to 71% by 2025. Those are some incredible stats! These numbers are based on search engine information alone and don’t account for users who may come to your site via social media. Knowing this information, is your website optimized for mobile viewing?

Google Ranking: Mobile First Infrastructure

In 2016, Google added Mobile First Infrastructure to their 200+ ranking system for SEO. This means that websites that are built with the mobile version of their site first are given a higher ranking. Sites that have any mobile infrastructure are given a higher ranking, but those for smart phone first are the highest.

Types of Business / Clients

Some businesses may be saying “our customers don’t use their smart phones to buy” and for some, that’s true. B2B business is more than likely not being handled on mobile devices. However, B2C business has a much higher probability of being accessed on a smart phone. Not sure how your customers are accessing your site? Enroll your website in Google Analytics and use the Audience report to see how your customers are accessing and engaging with your site.

Testing End User Experience

Lastly, if your site is optimized for mobile view, be sure to test it! Ensuring that every part of your site, from the layout to the overall look, is accessible through the mobile version is critical. In addition, the functionality of a mobile site needs to be quick to load and easy to use – in fact, the majority of smart phone users expect the mobile version of a site to load faster than on a desktop computer, and they will turn to a competitor’s site if unsatisfied with loading times or functionality.

We’re Here to Help

We would love to answer your questions about your business website and talk through any challenges and possible solutions too. Schedule your complimentary 30-minute consultation and let’s talk through your questions.

Google Analytics has gained a lot of popularity in the last few years. Why is that? On top of being easy to navigate and offering great insights into who is visiting your website, this tool offered by Google is FREE. Yes! So what does Google Analytics do for your website and business? We’ve got the breakdown for you:

What Exactly Does Google Analytics Do?

Through JavaScript, Google is able to capture information about who is visiting your site, how they get there, and how long they stay on each page. Which means you’re now able to see not only how many visitors are coming to your page but also if they’re using a phone, tablet or desktop to get there. You can see how long they stay on each page and which pages have the highest bounce rate.

Some of the areas that are tracked and analyzed are:

  • Audience Behavior: new versus returning visitors, frequency of visits, how the audience is engaging with the site
  • Mobile: smart phone versus tablet
  • Acquisitions: campaigns, searches, keywords
  • Realtime: locations and traffic sources can all be tracked as they are happening

Each of these sections is broken down into individual reports, making it easy to see the data from several angles.

Why Is That Important?

You may be thinking “sure that’s nice, but I don’t need all that data.” Even if you don’t use all the data provided, there are certain aspects that you can absolutely use. Say the reporting shows that the majority of users on your site are viewing on their mobile phones. What if your website is not optimized for mobile? You risk users leaving your site because it’s not easy to navigate on mobile. That’s information you can use! Updating your site’s infrastructure so that it is mobile-friendly can reduce your bounce rate and increase the length of time that audience members spend there.

This data can play a huge role in your website content, too. For example, if your site is written to explain how WordPress works, you need to be sure that your wording is directed at your target visitors. Said another way, you wouldn’t explain WordPress to a Millennial the same way you would to a Baby Boomer. Knowing the demographics of who is visiting your site can help you shape your content to ensure it’s being presented in the most effective way possible.

Why Not Use Google Search Console?

Here’s the best part: Google Analytics and Google Search Console work in tandem! Analytics is the breakdown of who is visiting your website, how they get there, and how long they stay. Google Search Console is the analysis of your site and how it’s performing for those visitors. Using both tools simultaneously gives you a comprehensive view of your website from an outside perspective. In addition, both Search Console and Analytics are designed to be used with the suite of other Google apps, including AdWords.