We always like highlighting our website maintenance services and the benefits they have for your business website. This month, we gave our readers a view into the Maintenance Report that our maintenance clients enjoy each month, and now we’re showcasing the Client Portal. The Portal brings the convenience of a shared dashboard right to your inbox, making site maintenance even easier. The Portal offers everything our clients need to:
- Correspond with the Hammersmith Support Team
- Track past reports
- Send and track content or maintenance requests
- View personalized content that your support specialist has created just for your business site
- Stay up to date on the latest from Hammersmith
Maintenance History and Past Reports
Each month, our maintenance clients receive a detailed report about updates that have been made, the results of security scans, page view information, and more. The Portal houses all past reports, so there’s no need to dig through your email trash can to find a previous version. This section also houses all the details about which parts of the site were last updated and the most recent backup date.
Submit and Track Requests
Utilizing the maintenance package content hours has never been easier! Portal users can submit requests for content changes to the website or even questions about the site through the Portal. The request section is fantastic for keeping teams organized—all requests are listed and noted so it is clear what has been communicated and when.
Website “How To”
The Client Portal also houses videos demonstrating the basic functionality of the WordPress sites and free content you can watch at any time to get to know your site better. Additionally, maintenance clients receive content from their support specialist customized for their site.
Personalized Support
We want our clients to feel empowered, if they so choose, to make changes to their site if and when they see fit—or you can rely on Hammersmith Support to get it done. Not sure where to add an employee bio? Don’t worry, we got you. The account support specialist will upload content related to your frequent requests or things that may make things easier for you. The best part? The Hammersmith Support Portal adapts to your preferences.
Ready to Get Started?
Our team works with companies big and small and provides them with resources typically only available at larger web agencies, except we provide them with a much more personal and accessible touch.
We would love to answer your questions about your business website and talk through any challenges and possible solutions too. Schedule your complimentary 30-minute consultation, and let’s talk through your questions.