Website Support and Why It’s Important

The next level of service after a website build should be support. Why? Picture this; you build your dream home with all the beautiful details you’ve always dreamed of: paint colors, finishes, stunning kitchen – the works. You live in the house and love it, but you never change a light bulb. Patch a hole in the wall. Water the plants. Put up security lights. Within a few months, the house is a mess – the lights don’t come on, the plants are dead and someone broke in the back door. Suddenly your dream home is a disaster.

Just like caring for your home keeps it in a beautiful state, so does consistent support for your website. Scheduled checks and scans ensure that your site runs smoothly and securely. At Hammersmith Support, our monthly site maintenance support process encompasses:

  • WordPress core and plugin updates that include the oh-so-important security patches
  • Adding client-generated fresh content
  • Lead testing
  • Analytics review through recording traffic

While each of these is important on its own, the components work together to create a system:

–> Fresh content through blogs and/or updated product information creates new information for search engines to evaluate, which means better SEO

–> That content brings potential leads that are given the opportunity to sign up for a newsletter or submit their email for a free download

–> Analytics and lead testing shows us which option got more of a response, the newsletter or the free download, and changes are made accordingly

–> Lastly, all of these processes are done safely because the site has up-to-date security

The end result is a process that allows the business to more efficiently target customers and achieve higher conversion rates. More customers with less work? That’s a winning combination.