The next level of service after a website build should be support. Why? Picture this; you build your dream home with all the beautiful details you’ve always dreamed of: paint colors, finishes, stunning kitchen – the works. You live in the house and love it, but you never change a light bulb. Patch a hole in the wall. Water the plants. Put up security lights. Within a few months, the house is a mess – the lights don’t come on, the plants are dead and someone broke in the back door. Suddenly your dream home is a disaster.

Just like caring for your home keeps it in a beautiful state, so does consistent support for your website. Scheduled checks and scans ensure that your site runs smoothly and securely. At Hammersmith Support, our monthly site maintenance support process encompasses:

  • WordPress core and plugin updates that include the oh-so-important security patches
  • Adding client-generated fresh content
  • Lead testing
  • Analytics review through recording traffic

While each of these is important on its own, the components work together to create a system:

–> Fresh content through blogs and/or updated product information creates new information for search engines to evaluate, which means better SEO

–> That content brings potential leads that are given the opportunity to sign up for a newsletter or submit their email for a free download

–> Analytics and lead testing shows us which option got more of a response, the newsletter or the free download, and changes are made accordingly

–> Lastly, all of these processes are done safely because the site has up-to-date security

The end result is a process that allows the business to more efficiently target customers and achieve higher conversion rates. More customers with less work? That’s a winning combination.

First, welcome!

We are excited to introduce the reimagined Hammersmith blog. Here, we’ll be diving into the specifics of our business, as well as bringing you our take on industry changes and trends. We’ll also share our mission of supporting our clients’ businesses through their online presence and our community through pro bono work, which is something so important to us.

Now, on to maintenance…

When it comes to small businesses creating their websites, rarely is site maintenance part of that thought process. And why would it be? Getting a site up and running is a huge undertaking and checking it off your ever-growing to do list is a major accomplishment.

But what happens when there is a platform update? A security issue? What if you forget to renew your domain name and the site goes down? Even worse – what if it’s your busy season and you’re left trying to juggle a solution AND run your business?

That’s where website maintenance is essential. It allows you to be confident that your online presence is in good hands and focus on what you do best: running your business. Hammersmith Support provides behind-the-scenes, comprehensive website maintenance that keeps your website running smoothly by performing regular site backups, security and malware protection scans, and site optimization. To help keep your site’s content current and relevant, we submit your site map to the Google Search Console and post content updates as you request them. Our maintenance packages keep your site in good shape. And if something unexpected does happen to your website, instead of panicking, you simply call in the experts who know you and your site, have a real-time back up ready, and are adept problem solvers.

You may use maintenance hours to keep your site’s content fresh and up-to-date. With Hammersmith Support, when you need changes made, you simply send an email to the team. No fussing with remembering how to do it yourself, or worse, making a mistake in the process. Hammersmith Support offers simplicity and peace of mind for your business’s online presence.

If you’re maintaining your own business site, what are your concerns? Functionality, security, SEO…all of the above?